Alpha Plus Technologies Entry Level Recruitment for Application Support Executives at Mumbai

Table of Contents - Job

Job Positions

  • Application (Software) Support Executive (ASE)

Job Details

Job Category

Job Type

Full Time

Interview Locations

Mumbai

Job Locations

Mumbai

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

Freshers / Experienced

Salary

As per Company Standards

Qualification Criteria

  • BSc / BSc (IT) / BE / BTech or other Technical Graduates

Job Description

Description

  • Reporting to the Customer Support Manager (Application Support), you will play a key role in Customer Service for Alpha Plus Technologies. Your primary responsibility will be to handle client queries/issues via emails, calls or personal visits, handle client delivery and troubleshooting. The role will interact externally with prospective clients and internally with the Products, Technology, Account Management & Liaison, Content Management Team, Banking Team & Senior Management.
  • At Alpha Plus we aim at building softwares that tackle robust, un-tapped issues while delivering ultimate customer experience to our clients. As an application support executive, you will be a key technical player right from the implementation lifecycle to ensuring smooth running of the product across clientele. Strong hold on written, verbal and telephonic communication is a must. Customer-first mentality in service incident management, data analysis and root-cause analysis will take you a long way in this position. Are you ready…? Our gates are open for you

WHAT YOU WILL DO

  • Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring
  • Impart UAT & Product Training to clients
  • Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele
  • Handle software installations for internal products
  • Conduct periodic health-checks on software solutions deployed at client locations
  • Undertake Proof of Concept (POC) at client locations in coordination with Business Team
  • Document and track incidents reported by the clients
  • Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
  • Ensure smooth and consistent Client Relationship Management
  • Assist in testing, release and maintenance of pre-deployment software releases
  • Assist in organized deployment of patches, security fixes, and periodic product upgrades

WHAT YOU SHOULD HAVE

  • BSc / BSc (IT) / BE / BTech or other Technical Graduates
  • No prior experience is mandatory
  • In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite
  • Proficiency in deploying web-based applications
  • Sound skills of software troubleshooting and diagnosis
  • Excellent analytical and on-the-spot thinking ability
  • Basic computer skills, including email writing, is a must
  • Sound communication, inter-personal & documentation skills
  • Readiness to travel across the country for client-side implementation at least 2–3 times each month
  • Willingness to acquire in-depth functional knowledge of APT software product

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

ONLINE APPLICATION

Note: Please apply quickly before this Job expires.

Alpha Plus Technologies

About Company: Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur.

WE DESIGN. WE DEVELOP. WE DELIVER. WE SERVICE. Our clients find us as a sincere bunch of people who know what they say and deliver as promised! Our passion reflects in everything we do and our desire to produce good work for our customer runs deep within. APT is like a second home to people who work here. We Share. We Help. We Grow and yes, we have a lot of fun times too…!
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