Birlasoft Freshers Recruitment for Product Support Engineers at Pune

Table of Contents - Job

Job Positions

  • Product Support Engineer

Job Details

Job Category

Job Type

Full Time

Number of Openings

20

Joining Time

Not Mentioned –

Desired Experience

0 Years

Salary

INR 3.25 LPA (10% variable)

Qualification Criteria

  • Course: BE/B.Tech, MCA
  • Year of Passout: 2019 & 2020
  • Specialization: IT/CS
  • 60% throughout in Education, Ready for signing 2 Years of Bond

Locations

Interview Locations

Pune

Job Locations

Pune

Skills Requirement

Key Skills

Product Support, SAP Analytics, Business Intelligence, SAP

Desired Skills

  • Complete Night Shift Job, Should be ready for Product support role which includes on call support to US customer

Job Description

Job Description of a Product Support Engineer

  • Birlasoft is a partner of SAP across ERP Implementations, Product Support and Cloud Development. This partnership is more than 2 decades and has been consistently evolving towards expansion. SAP Business Intelligence is one such Product Suite that has been a crucial product offering in the space data analytics and has a customer base of more than 10,000.

 

Key Responsibilities

  • Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
  • Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge

 

Additional Tasks

  • Key Tasks
  • Case Solving – on Portal and Expert Chat
  • Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
  • Perform root cause analysis and provide solutions in complex environments for specific fields/areas
  • Achieve a high level of customer satisfaction through individual case work
  • Escalate on time and good quality – keep incidents aged days to a minimum
  • Enterprise Support KPI adherence
  • Very High incident handling
  • Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
  • Participate in weekend support activities as required
  • Provide extended and 24 hour coverage if required
  • Report errors to development organizations
  • Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums
  • Knowledge Transfer
  • Coaching and Mentoring
  • Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
  • Deliver standard application/technology trainings and workshops
  • Perform knowledge transfer to internal staff and external customers & partners
  • Produce e-Learning Content (Forums/Wiki to help with incident deflection)
  • Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
  • Additional Tasks
  • Product specialization – be a product expert in at least one product area
  • Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
  • Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
  • Participate in internal projects driven by internal requirements
  • Be involved in CoE/IMS activities driven by business requirements
  • Take initiatives improving team’s performance and efficiency

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

About Company: Birlasoft is part of The CK Birla Group

The CK Birla Group is a growing US$2.4 billion conglomerate that has a history of enduring relationships with renowned global companies. With over 25,000 employees, 41 manufacturing facilities, 21 service delivery locations and numerous patents and awards, the Group’s businesses are present across five continents. We operate across six industries: Automotive, Technology, Home and Building, Infrastructure, Healthcare and Education. Our customer base includes some of the world’s best-known companies and we also enjoy partnerships with several global leaders.

Our vision is to create value in tune with the rapidly changing needs of customers, partners and communities in the twenty-first century. Our companies are strengthened by shared guiding principles that include a focus on long-term value, trust-based relationships and philanthropy. Today, each of our entities is transforming to significantly increase the collective strength and synergies of the Group’s size and span, with technology and talent driving the expansion.

Birlasoft Experience

Career and Learning
We at Birlasoft are committed to enable and grow our People. To achieve this, we provide challenging assignments and best in class learning opportunities to our People. With ‘Collaborate. Learn. Perform’ theme at its core, the Talent development team provides learning opportunities across technical expertise, behavioral skills, domain expertise, and functional expertise and Leadership development. We deploy various methodologies to enhance the learning experience and to provide targeted development. We believe that every individual owns his career and our aim is to nurture our People– by engaging their minds, providing them new challenges, and giving the right opportunities to help them grow. We provide a structured career path within and across career streams enabling them to actualize their potential in the career of their choice.

Engagement @Work
Happy people are better workers. Those who are engaged with their jobs and colleagues work harder – and smarter”. We understand this mantra and are focused on creating a conducive and happy environment for our People. At Birlasoft, we actively engage our people and encourage volunteerism for various programs and initiatives such as, cultural events, celebrations, community service initiatives and fun@work.

Our Wellness program is specially designed to ensure the health and safety of our employees and their families. We have tie-ups with the best in class hospitals to ensure timely care for our employees.

Continuous Performance Enablement
We at Birlasoft believe in Continuous Performance Enablement and this is achieved by providing processes and systems that enable our

Employees and Organization to achieve goals
Promote standards of excellence
Build a high performance work culture of Openness, Collaboration and continuous Performance enablement
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