Excellent Written and verbal communication & Dynamic and engaging written communication style Ability to use written and verbal skills to establish rapport.
Technology comfort and should be tech savvy. Must maintain a high level of familiarity with the issues like – Internet issues, Connecting Wifi, Equipment Setup, Remote Control Issues, Registering/Creating online profile, Call Blocking, Setting up Email, Email Access issues, Voicemail Setup.
Ability to investigate and analyze issues raised to provide a resolution.
Must able to succeed in highly automated environment.
Job Details
Service Line: BPO – Human Resources
Preferred Skills: Customer Service
Location of posting is subject to business requirements
Important Instructions
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
About Company: Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 48,816 employees from 120 nationalities, as of September, 2021.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.