TIBCO Recruitment for Support Engineers at Pune

Table of Contents - Job

Job Positions

  • Support Engineer

Job Details

Job Category

Job Type

Full Time

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

0-5 Years

Salary

As per Company Standards

Qualification Criteria

  • BE/ ME in Information Technology, Computer Science or related

Locations

Interview Locations

Pune

Job Locations

Pune

Skills Requirement

Key Skills

Database

Desired Skills

Who You Are:

  • BE/ ME in Information Technology, Computer Science or related
  • Experience – 0 to 5 years with strong experience in Database
  • Superior verbal and writing skills
  • Learning new technologies and learning them quickly
  • Exceptional multi-tasking skills and being able to manage different responsibilities pertaining to this role
  • High attention to details and ability to articulate complex concepts
  • Ability to handle demanding and difficult customers and their expectations
  • Taking ownership of your time with the team and making a difference
  • Hands on experience with Linux Operating System & Windows Server OS’s
  • Deep academic knowledge or hands on experience on at least 2 below listed areas:
    o TIBCO Data Virtualization/ Composite/ ADS
    o Databases (Oracle MS-SQL), SQL, PL-SQL, connectors, drivers
    o Java
    o Network Communication
    o Authentication Protocols (LDAP)
    o Encryption (HTTPS) and Network Security

Job Description

Overview:

  • You will be joining a team where colleagues with different competencies work closely together to solve challenging tasks. There are always engaged people with lots of commitment and energy around you. You will find an energetic, welcoming and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to stay here for a long time.
  • The primary responsibility of a support engineer in the TDV Product Support team is to troubleshoot and solve customer issues that may arise during the use and implementation of the TDV product suite. In addition to solving problems, the support engineer will also provide answers to questions and assist/advice customers with use, configuration, and optimization of the TDV product suite.
  • A TDV support engineer with data/ analytics support profile primarily handles support cases related data access, data management, database administration and data analysis/ visualization. Cases must often be solved in collaboration with team members in both the local and remote teams, and in collaboration with members of other departments, such as the Engineering and Product Management. The support engineer also participates in side-projects aimed at improving our processes and tools, and the usability, supportability and quality of products being supported.

What You’ll Do:

  • You will be focused on data access, data management, and database administration related cases, such as assisting customers with accessing data from various data sources, and with troubleshooting and optimizing data access, as well as with preparing data for analysis, and with the actual data analysis in TDV.
  • This includes: Collecting all relevant information to fully understand customer issues to be able to troubleshoot, isolate, and resolve in a timely manner.
  • Systematically analyzing TDV’s native log files and third-party log files to understand/describe chains of events.
  • Setting up test environments to replicate customer environments and reproduce customer issues.
  • Troubleshooting and assisting customers with accessing data from various data sources (e.g. relational databases, OLAP cubes, web services, …).
  • Assisting customers with optimizing data access performance, such as reviewing SQL or MDX queries and/or analyzing data transfer and suggesting improvements.
  • Providing guidance and troubleshooting issues related to data analysis/visualization in TDV.
  • When needed, analyzing network traffic to understand problems, using tools like Wireshark, Fiddler, and web browser debugging tools.
  • Closely collaborating with team members in both local and remote support teams, as well as members of the Product Development and Product Management departments, in solving complex support cases.
  • Mentoring and training less senior members of the team, e.g. by coaching them in case troubleshooting or by providing knowledge transfer/ training sessions.
  • Creating customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos.
  • Participating in side-projects aimed at improving our processes and tools, and the usability, supportability and quality of products being supported.
  • Flexibility to work in shifts (12:30 PM to 21:30 IST)

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

About Company: Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights. Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation.

Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities. From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters. We are always adapting and providing exciting opportunities for our employees to grow, learn and excel.

We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment. TIBCO – we are just scratching the surface.
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