Wolters Kluwer Entry Level Recruitment for Cloud Support Engineers at Pune

Key Responsibilities

• Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
• Analyse technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
• Monitor, identify, troubleshoot server and network issues.
• Interface with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
• System maintenance activities – tracking, troubleshooting & fixing ongoing issues, deployment of system updates, document implemented solutions and end-user support on undocumented issues.
• Project delivery activities – planning and implementation of environments with accordance of roadmap, installation, and configuration of software on dev-to-production environments and maintenance of environments consistency.

Key Requirements

• A Bachelor’s or master’s degree in Computer Science
• Knowledge or experience with Azure DevOps or other cloud platforms.
• Knowledge or experience with the following Database Technologies: Microsoft SQL Server and/or Oracle.
• Knowledge or experience with Java, C++, Windows, Linux and any other language or OS.
• Strong problem solving and analytical skills.
• Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.
• Excellent communication skills in English, written and verbal.
• Flexibility of working in a broader time-range with teammates from other time zones.
• Ready to work on weekends for resolving business critical issues if required.
• Knowledge or experience with Application Monitoring Tools (i.e. AppDynamics, or DynaTrace, SolarWinds, Zabbix, Jama, Git, New Relic or Grafana) is a plus.
• Experience with cloud performance tuning and security testing is a plus.