BluJay Freshers Off-Campus for Management Trainees at Hyderabad, On 1-5 June 2021

• BluJay focus on bringing the right candidate on-board and we invite young generation to join our team and be part of our growth story.
• Management Trainee is a member of BluJay’s Support Services Team, responsible for working with BluJay customers and resellers to manage and resolve incidents relating to our products and integration tools.
• Primary activities include issue diagnosis, troubleshooting, and incident management. The support analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction.

Essential Responsibilities

• Must be willing to work flexible hours
• Respond to contact from customers and resellers, via phone, email and electronic incident submission
• Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate BluJay personnel using approved business processes
• Provides timely updates to the customer, coworkers

Desired Skills

• Ability to work independently in a fast-paced technical environment
• Ability to function and contribute in a team environment
• Effective time management skills
• Knowledge of SQL would be desired but not essential

Physical Requirements

• General office environment and responsibilities requiring
  – Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
  – Placing and receiving phone calls