CGS India Recruitment for Associate Technical Support Engineers at Hyderabad

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CGS India Recruitment for Associate Technical Support Engineers at Hyderabad - Job Summary

Job Positions

  • Associate Technical Support Engineer (L1)

Job Details

Job Category

Not Mentioned –

Job Type

Not Mentioned –

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

Freshers / Experienced

Salary

As per Company Standards

Locations

Interview Locations

Hyderabad

Job Locations

Hyderabad

Skills Requirement

Key Skills

Technical Support

Job Description

  • Knowledge of OS (XP, Win 8, Win 10) & Standard Application – Installation, configuration & Troubleshooting.
  • Experience on hardware troubleshooting, installation, configuration.
  • In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).
  • Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients.
  • Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them).
  • SLA Management & Good knowledge of IP addressing.
  • Address user tickets regarding hardware, software and networking.
  • Maintain computer peripheral devices and all inventory.
  • Knowledge of Patches installation – User End (from SCCM / WSUS Server).
  • Good knowledge of Domain environment – AD (User creation & policies).
  • Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
  • Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
  • Network Protocols (TCP/IP, http, UDP, etc….)

Roles & Responsibilities

  • Assist & respond to technical and customer queries.
  • Ensure all contacts are documented using the tracking tool.
  • Ensure customers are satisfied with services offered.

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Last Date to Apply: 24/06/2020

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CGS India

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