HCL Freshers Recruitment for Product Support Engineers at Hyderabad
Table of Contents - Job - HCL
HCL is hiring Freshers. This opportunity is for a DPO/BPO role unlike IT role.
- Product Support Engineer
Number of Openings
- Any Graduate with basic understanding of HTML/CSS/JS are preferred.
- Good knowledge of HTML, Java Script & CSS.
- Good understanding of internet architecture and web concepts.
- Basic understanding of Digital Marketing.
- Should be able to look at reports and numbers derive meaningful inferences.
- Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
- Willing to learn and apply learning in practical environment.
- Aptitude should be high as product is complex.
- Excellent English communication skills, both written and verbal.
- Customer oriented & self-motivated.
- Ability to work with individuals, companies and large clients.
- Experience in working in a dynamic and fast paced environment.
- Ability to work on complex troubleshooting scenarios under stringent deadlines.
- Willingness to work in a 24/7 environment.
- Positive frame of mind, open to feedback and must be able to perform under pressure.
- We are looking for freshers from 2019, 2020 batch with no backlogs and excellent communication skills.
- Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager
- Shift timings: US / Night shifts (Cab facilities for women folks free of cost) – 10PM – 7AM
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.
- Work along with publishers on accounts to enable features and to resolve UI related issues.
- Able to work independently and efficiently to meet defined SLA.
- To consistently meet or exceed all agreed quality parameters as defined for the process.
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.