Konecranes Entry Level Recruitment for Trainees SAP Security at Pune

Your key responsibilities

• Exhibit Konecranes Core values and code of conduct into each action.
• Understand and handle incident management and Service Request process in a support environment for large number of users.
• Working with SAP System, user maintenance and authorization concepts.
• Ability to troubleshoot end user’s authorization issue and resolving as per expectation and if needed take help from peers.
• Ensure ability to work or SLA based service delivery.
• Monitoring the SAP Systems daily and IDOC of various interface.
• Aid in support process improvisation.
• Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
• Develop healthy professional customer relationship.
• Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance.
• Align and realign actions based on customers’ feedbacks, inputs from management.
• Prepare reports based on supervisor’s expectations.
• Deliver any other tasks as per superior’s instructions and guidance.
• Be flexible for on call support based on business needs.
• Knowledge for SAP Basis will be an advantage.
• Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
• Awareness of ISO 14001 & 45001 Standards.

What we expect from you

• Bachelor’s Degree or higher – BTech /BE, BCA, BSC comp
• Good technical background with some professional experience desirable
• Be highly motivated, hardworking and possess good time management and communication skills
• Excellent written and spoken English
• Ability to work and communicate effectively with a globally distributed team
• Team player
• Customer service attitude
• SAP Certifications in their specialisation area is not must but will be an advantage
• Experience: 0-2 years in SAP Security

Competencies and Skills Required

• 0-2 years of experience in IT industry working in global support or business process monitoring environment
• Exposure to SAP security or SAP IDOC monitoring is highly desired
• Basic understanding about Computers and IT Systems with some exposure to SAP systems
• Knowledge of SAP IDOC monitoring will be a big plus
• SAP Basis monitoring tasks will be an added advantage
• Knowledge about ITIL and ITSM tool(s) is preferred
• English Communication skills – Verbal, Written
• Team player
• Customer service attitude
• Customer oriented approach to ensure SAP end-user satisfaction
• Willing to work in shifts when necessary
• Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations
• Reporting capabilities
• Analytical and problem-solving techniques would help in improvising the process
• Exposure to Power Apps / RPA tools would be an advantage