Course Specialization: Any Graduate / Post Graduate
Target Batch: 2017-2020
Desired Experience: Should be minimum 6 month experience in any field
Locations
Interview Locations
Chennai, Gurgaon, Hyderabad, Jaipur, Kolkata, Mumbai, New Delhi, Noida
Job Locations
Pan India
Skills Requirement
Key Skills
Customer Support
Desired Skills
General education degree or equivalent
Candidates with experience in Customer Support will have added advantage
Ability to stay calm when customers are stressed or upset
Comfortable using computers
Experience/ Fresher candidates can apply
Excellent interpersonal and written and oral communication skills (English and Hindi-Mandatory)
Should have knowledge of computer skills
Login Hours: Minimum 6 hours to be logged in a day and maximum will be discussed in detail
Job Description
Details
Job location: Pan India 100% Work from home & flexible working hours
Probation/ Training Period: 24 Days
Salary: INR 1.2 LPA to INR 2.4 LPA (The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)
Tentative date of interview: Will be communicated post registration window is closed.
Tentative date of joining: Immediate
Job Description
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support requirement
Candidate should have laptop android mobile phone version 8.1 and above
High Speed WiFi Internet Connection
Important Instructions
Selection Process
Internal Quality Round
Final Round with Client – Telephonic
Instructions to Apply
The shortlisted candidates will be sent Admit Cards/ Call Letters on their registered mail Id, which they will need to, carry on the date of Interview.
No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
About Company: With SmarterBiz, your contact centre is truly flexible, scalable and agile. Your customer experience makes a marked difference in the quality of call handling and resolutions besides dealing with extreme shifts and sudden demand bursts in a matter of hours.
Unlike the inefficiencies of a traditional call centre, SmarterBiz’ agents are on-demand, hence there is no redundant capacity but an arsenal for scalability. Payment on performance drive the agents to perform on every single call, making them more efficient and effective. A pre-board vetting process ensure the agents profiled max on “common sense” and “emotional quotient” leading to delightful customer experiences, every single time.
We are looking for candidates who would like to work as Consultant/ Contract Hire 100% Work from Home & Flexible Working Hours Opportunity.