CAPGEMINI Freshers Off-Campus for Service Desk, Last Date – 28 November 2021
- Updated: November 22, 2021
- Kolkata, Bangalore
- 0 Years
- 2.5 LPA
- Capgemini
Table of Contents - Job - Capgemini
Service Desk – CIS-Kolkata – 3 year Graduate Hiring 2020/2021
Job Positions
- Service Desk
Job Details
Job Category
Job Type
Full Time
Interview Locations
Virtual
Job Locations
Bangalore, Kolkata
Number of Openings
Not Mentioned –
Joining Time
Not Mentioned –
Desired Experience
0 Years
Salary
2.5 LPA
Qualification Criteria
- Candidates must have completed graduation in 2020 & 2021
- 10th, 12th & Graduation – 55% & Above
- Candidates must be open to relocate to any location and work in night shifts
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
- Should be open to sign Service Level Agreement
Desired Skills
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement
Job Description
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Important Instructions
Selection Process
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
Instructions to Apply
- Application Deadline – 28th November 2021 11:59 PM
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
ONLINE APPLICATION
Last Date to Apply: 28/11/2021
Job Tagged in
Capgemini India
About Company: At Capgemini, we work with the world’s leading brands to enhance and transform the way they do business by harnessing the power of technology. We do this with passion and by bringing our Group-wide purpose and brand promise to life.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.