Primary Duties and responsibilities
- Get trained in product/application in Karad Engineering Lab and Atit Manufacturing Facility
- Develop capability & support Application Engineering/Sales/Marketing team
- New Product Qualification /Promotion
– Should support Customer for selection of right Compressor models & system components based on the cross-reference charts & technical assessment
– Support Sales / Mktg New product qualification by Coordinating with customer for system qualification
– Share necessary technical documentation requested by customer for new products
- Handling customer Issues
– Updating of complaints in service module & Coordinate with Plant & Customer for analysis & sharing feedback on field return compressor
– Guide / Support customer for handling field issues to resolve the same
– Whenever needed site visit to be made to understand customer issues
- Training to customers
– Carry out training on basics of HVACR & Products whenever customer requires
– Guide / Support customer to develop competency in handling Emerson product selection software
Desired background and experience
- Mechanical Engineering Graduate (AC & R specialization preferred)
- Fluent in Kannada