Arrow India Entry Level Recruitment for IT Associates at Bangalore

What you’ll be doing

• Provide first-level IT technical 24/7 support by resolving basic to moderately complex technical issues related to program scheduling across Arrow’s business critical systems.
• Typically involved in monitoring of scheduled programs in various business applications across the Organization to meet the pre-defined SLA’s.
• Coordinate resolution of issues as needed with Development and Level 2

Support Teams

• Escalation to Level 2 Support team as and when needed and Update the existing Action Matrix document as defined in respective IT environments
• Research common problems and recommend solutions; prepare Monthly
• Status report and review with Development/Level 2 Support teams

What we are looking for

• Typically requires a 3 year degree and 0-2 years of experience or High school graduate with equivalent related experience. May require specific certifications.
• Has developed specialized skills or is multi-skilled through job-related training and considerable on- the-job experience
• Completes work under moderate supervision
• Likely to act as an informal resource for colleagues with less experience
• Identifies key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions