Table of Contents - Job
Royal Bank of Scotland (RBS) Customer Service Chennai
Join us as a Customer Service & Operations Analyst:
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
Job Positions
- Customer Service & Operations Analyst
Job Details
Job Category
Job Type
Full Time
Interview Locations
Chennai
Job Locations
Chennai
Number of Openings
Not Mentioned –
Joining Time
Not Mentioned –
Desired Experience
0 Years
Salary
As per Company Standards
Qualification Criteria
We’ll need you to be:
- Fresher’s B.com, BBA, BA, B.sc (Non IT) 2018 & 2019 pass outs only
- Comfortable working in 24*7 rotational shifts
Skills Requirement
Key Skills
Customer Service & Operations
Desired Skills
The skills you’ll need:
- To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout
You’ll also need:
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Job Description
Details:
- Reference: R-00104109
- Brand: RBS
- Category: Customer
What you’ll do:
- In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences
Important Instructions
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.