ACT Fibernet Telephonic Interview for Network Engineers at Chennai, Coimbatore, May 2020

Details:

• Job Designation: Network Engineer – Fault Repair (On Rolls of ACT Fibernet) – Field Technician
• Purpose of the Role: Responsible for 100% customer Service and maintenance of network element on field in the designated area
• Key Result Area: This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Job Description:

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events
• Analyse repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level