Akamai Technologies Recruitment for Site Reliability Engineers at Bangalore

Details:

• Role: Technical Support Engineer
• Role Category: Admin/Maintenance / Security / Datawarehousing

About the Job:

• The DevOps Engineer in the Portal DevOps team has the responsibility to ensure smooth operation and up-time of Akamai’s Luna Portal services and infrastructure. Monitor and manage the scalability, availability, and security of Akamai’s critical Portal infrastructure, and work closely with Software Engineering teams to advise on the operational aspect of the software they develop. As a DevOps engineer for application support you will be an integral member of a team responsible for quickly resolving highly technical, complex issues and is expected to demonstrate initiative, quick learner, and to collaborate fully as a member of the Engineering team. Application Support at Akamai Portal , you will work with a microservices-based platform, utilizing modern technologies, such as Docker, Mesos, Marathon, Kafka, Apache Cassandra and others, spanning on-prem and cloud infrastructures.

About the Team:

• Akamai Control Center is Akamai’s public portal, the critical interface used by Akamai’s customers and internal teams to manage Akamai services, access support materials, review analytic data, and plan their online events. We are committed to enhance our user’s experience and create a unique competitive differentiator in terms of feature set, self-service, speed, availability and security.

Responsibilities:

• Provide ongoing operational support for complex web applications operating on Akamai Control Center (Portal) platform.
• Solving complex problems in a timely and accurate manner through active troubleshooting, automation and systems programming.
• Analysis and resolution of availability and performance issues affecting Luna’s users and internal stakeholders, this also includes access related queries and how-to questions.
• Providing system support and troubleshooting and updating all the stakeholders via the JIRA service desk ticketing application.
• Response, active ownership, and drive towards fixing availability & performance issues reported to the Portal DevOps team, including cooperation with Software Development teams and other internal stakeholders
• Participate in incident resolution processes driving restoration and repair of service-impacting issues.
• Working closely with the applications teams and being able escalate issues to the dev team for further changes or upgrades of the product/application.
• Responsible for maintaining and creating Knowledge Base Articles.