Unisys Freshers Recruitment for Service Desk Associates at Bangalore

Position Overview

• The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Responsibilities

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system

Skills, Experience & Qualifications

• No prior experience required

Key Skills

• Excellent verbal and written communication
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7)

You will be successful in this role if you have

• Excellent verbal and written communication
• Willingness and ability to work in shifts (24 x 7)
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions