ZOHO Corporation Entry Level Recruitment for Technical Support Engineers at Chennai, Last Date – 10 October 2021

Description

• Deliver voice, email, and chat-based technical support.
• Conduct online demos and customer trainings.
• Requirement gathering and analysis.
• Respond to RFI requests and timely follow-up with contacts.
• Provide POC to leads.
• Deliver accurate and timely solutions to customers.
• Willingness to work night shifts.

We are looking for specialists who are

• Excellent in written and spoken English.
• Having 6 months or more experience in a client-facing role.
• Proficient in offering phone-based support to USA or UK customers.
• Flexible to work night shifts, and relocate.
• Keen to learn new technologies.

—

Job Profile

• As a support engineer, you are responsible to handle phone calls,e-mails, technical chats and online web sessions with prospects and customers.
• To be the face of the product by having excellent presentation, in-depth knowledge on products to assist in implementation and troubleshooting.
• The ideal candidate should have excellent verbal and written communication skills, a strong customer focus with an ability to work well in a team and prioritize your workload.
• Also ready to work for 24*7 shifts with outstanding customer handling skills.

Technical Support – Server & workstation management

• Besides soft-skills, more credits goes to candidates having a good understanding on modern IT management, ITSM concepts, exposure in Microsoft OSs, basic networking concepts, knowledge in Windows OS/applications, end-point security, IT operations and support management applications.