Ericsson Recruitment for Assistant Engineers at Noida

Our Exciting Opportunity

• Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization.
• Role is to perform the surveillance activities and ensure that all the events on a network get raised to the relevant function within the stipulated time period for restoration / resolution!
• We believe in trust – we trust each other to do the right things.
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

You will

• Handle Alarm Management & ticket management for the assigned Network Services.
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / critical metric) to the field operations organizations.
• Regular follow up on the events with relevant departments working on it as per the MSTOP process.
• Work towards the IPM parameters assigned by the Shift Manager
• To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
• Alignment to the organizational guidelines & departmental processes & procedures

To be successful in the role you must have

• Certifications: Any Certification related to Telecom shall be an added advantage.
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks.
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited