Minimum of 2 years HEAT Service Management 201x consulting experience
Strong communication skills and ability to interact with management and all teams involved in the operational or development process.
Competency moving configuration changes between environments
Strong understanding of the core IT modules on the platform (incident, change, problem, service catalog, knowledge base) and how to configure the modules based on user requirements
Experience extending the solution to include additional modules/features/functionality
ITIL V3 Foundations Certification
Desired Skills
Ivanti Service Management 201x training completion and/or certifications
Familiarity with Ivanti’s Migration process
Familiarity with how to build a development package
Familiarity with other Ivanti applications
Familiarity and working knowledge of other Service Management applications (CA Service Management, BMC Remedy, BMC Footprints, ServiceNow, etc.)
Job Description
Responsibilities
Provide Ivanti Service Management (Powered by HEAT) consulting expertise to its direct customers and partners.
Work directly with the customer’s key personnel to understand the business requirements and offer best practice solutions based on industry and ITIL v3 best practices.
Act as a Subject Matter Expert (SME) for the Ivanti Service Management 201x solution to implement, migrate, customize, extend, and manage the implementation based on customer’s requirements.
Important Instructions
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
About Company: Who We Are
Informatica empowers the world’s most progressive companies to realize data-driven digital transformations that are changing the world. To do this, we live by our We “DATA” values. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Together, we are conquering the impossible with data and changing what was once unimaginable into what’s now common-making lives richer, businesses stronger, and our world better.
Unleash Your Potential
A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you’ll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and unleash your potential.