Graduate – BE – Computer Science, Information Technology Engineers from Tier I/II Institute
Post Graduate – Any
Skills Requirement
Key Skills
ServiceNow, UI, CSS, HTML, Jelly, JavaScript
Desired Skills
0-3 Years of experience
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
Experience with extending the ServiceNow schema to custom applications
Exposure to ServiceNow platform capabilities and tools like Discovery, Orchestration etc.
Experience with MID server, Import Sets
Experience in Handling Event Management and Event Correlation
Job Description
Job Purpose
The role of ServiceNow Specialist will be responsible for or planning, leading and delivering one or multiple modules in a software development project with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.
The deal candidate must be self-motivated with a proven track record in ServiceNow platform configuration, customization and administration.
Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
We are looking for a detail obsessed go-getter to join us on a mission to build the best bank in the world here in India.
Roles and Responsibilities
Understands technical and functional design requirements related to ServiceNow.
Participate in developing and reviewing Functional Specifications/User Cases
Participate in developing test plan and reviewing Test Specifications
Design, configure and code ServiceNow based on business requirements
Create and manage scripts and workflow.
Facilitate rollout of new functionality, interfaces, modules, perform UI and configuration
Extend the ServiceNow schema to custom application as per business requirements
Develop User Stories for ServiceNow releases
Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menu
Customize ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
Building out catalog items/workflows, and configuring integrations
Conduct code/configuration walkthrough/reviews
Assist with technical challenges across a portfolio of complex projects
Manage change and releases for applications in production
Act as a point of contact for managing and driving production defects to resolution
Ensure optimum performance, high availability and stability of solutions
Data related benchmarking, performance analysis and tuning