[24]7.ai Freshers Recruitment for Software Development Engineers at Bangalore

Description

• We are looking for a product engineer (SDE-1) for our Product Reliability & Sustenance Engineering team within our Product Engineering organization, which is responsible for providing cross-platform sustenance support for our SaaS product.

Role

• As a Product Reliability & Sustenance Engineer, you’ll help improve our products by working cross-functionally with our Engineering, PO, PSG, SRE, DevOps and L1 support teams to make customers successful. You will be part of a global Product Reliability & Sustenance Engineering team that is responsible for providing 24×7 sustenance support to drive resolutions for product issues, problems and inquiries that customers report. By applying your technical experience, you will develop a deep understanding of [24]7.ai’s product and services architecture while driving bug-fixes and enhancements towards an overall better customer support experience. You will provide technical solutions and resolve escalations for [24]7.ai’s customers, as well as advising first line support teams. Your team will also work on the backlog of customer issues and provide hotfixes and own the patch cycle.
• You may be required to work in a Shift Pattern or non-standard work hours (if required). This may include weekend work.

Responsibilities

• Be part of a team of product engineers who deliver sustenance support across [24]7.ai’s products in the public & private clouds and ensure high-quality customer service across time-zones in a 24×7 setting.
• Resolve high-profile technical escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on our platform.
• Analyze and collect customer data: log files, Java stack traces, thread dumps, etc.
• Reproduce customer issues, file bug reports and coordinate the delivery of fixes.
• Provide technical bug-fixes (code-fixes) to customer reported product defects.
• Work closely with multiple Product and Engineering teams to collaborate on technical bug-fixes (code-fixes) as needed.
• Interact with our Site Reliability Engineering (SRE) teams to drive solutioning and production excellence.
• Author quality knowledge base articles to document learning and technical solutions whenever possible and drive internal knowledge sharing with the team.
• Help automate logging and various manual process to drive efficiency with incident resolution.
• Serve as an advocate for our customers and work on understanding ways to improve the product.

Skills

• Hands-on development/maintenance experience using Java (preferred), C++, Node.js or any other programming language is must.
• Good understanding of Relational Databases and one or more NoSQL database.
• Good understanding of JSON and RESTful APIs.
• Exposure to web applications built using Angular or React.
• Hands-on experience with log analysis tools and Linux queries/scripting is expected.
• Experience with supporting SaaS product on AWS, GCP or Azure cloud platform would be a plus.
• Experience with Microservices architecture and developing API’s would be a plus.
• Excellent communication skills in business English (written & verbal) is a prerequisite.