Accenture Recruitment for Associates (IT Helpdesk) at Bangalore

Table of Contents - Job - Accenture

Job Positions

  • Associate – IT Helpdesk
  • Designation: Management Level – Associate

Job Details

Job ID / Advertisement No.

71612

Job Category

Job Type

Full Time

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

1-3 Years

Salary

As per Company Standards

Qualification Criteria

  • BE / Bachelors of Information Technology

Locations

Interview Locations

Bangalore

Job Locations

Bangalore

Skills Requirement

Key Skills

Customer Service, Tech Support, Help Desk

Desired Skills

  • Skill Required: IT Help Desk – Customer Service Technology Support

Job Description

What would you do?

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
  • You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
  • This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

What are we looking for?

We are looking for individuals who have the following skillset:

  • Adaptable and flexible
  • Ability to establish strong client relationship
  • Agility for quick learning
  • Ability to work well in a team
  • Ability to handle disputes

It would be a value add if you are proficient in:

  • Customer service – Inbound
  • Customer service – Outbound
  • Customer Service Technology Support

Roles and Responsibilities

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your team and direct supervisor
  • You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be required to help in the overall team’s workload by managing your deliverables and help the team when required
  • You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
  • Please note this role may require you to work in rotational shifts.

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

ONLINE APPLICATION

Note: Please apply quickly before this Job expires.
About Company: In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.
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