Betsol Software India Recruitment for Tier 3 Support Engineers at Bangalore

Table of Contents - Job

Betsol Software India Recruitment for Tier 3 Support Engineers at Bangalore - Job Summary

Job Positions

  • Tier 3 Support Engineer (Job Code: 751)

Job Details

Job Category

Job Type

Full Time

Number of Openings

1

Joining Time

Not Mentioned –

Desired Experience

1-3 Years

Salary

As per Company Standards

Locations

Interview Locations

Bangalore

Job Locations

Bangalore

Skills Requirement

Key Skills

Infrastructure/ Technical Support Process, Data Networking

Desired Skills

Desired Skills and Experience:

  • Strong customer service skills
  • Demonstrated ability to work in a fast paced environment
  • Ability to work with minimal supervision
  • Innovative and self-starter
  • Ability to follow instructions as directed
  • 1-3 years’ experience in an infrastructure/ technical support process

Mandatory Skills:

  • Data networking
  • Intermediate to high level understanding of Linux/ Solaris command line
  • Intermediate to advanced level Excel and analytical skills
  • Basic to Intermediate level understanding of virtualization environment and infrastructure
  • Intermediate to advanced level functional knowledge of Windows and Mac OS
  • Basic to Intermediate level understanding of Database system preferably MS-SQL, Oracle
  • Basic level understanding of file encryption and decryption concepts and algorithm
  • Keen eye for detail which will aid in log analysis

Job Description

Key Role & Responsibilities:

  • Help customers to setup and configure backup application
  • Troubleshoot issues based on severity and resolve them within defined SLA
  • Provide support via Phone, Email, and Web based tools
  • Attend daily / weekly meetings to review enhancements and new features on Zmanda products
  • Document and report daily activities
  • Responsible to provide timely and effective resolution on basic to complex technical support queries
  • Escalates necessary cases to the right level within the defined LOB (Line of Business)
  • Ensures compliance with all company and departmental policies, procedures, and guidelines
  • May be required to perform other tasks as requested, assigned, or directed
  • Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
  • Candidate will be working in a Linux platform and will need to be familiar with different flavours of Linux

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

Job Tagged in

Betsol Software India Private Limited

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