Betsol Software India Recruitment for Tier 3 Support Engineers at Bangalore
- Updated: May 17, 2020
- Bangalore
- 1-3 Years
- Not Specified
Table of Contents - Job
Job Positions
- Tier 3 Support Engineer (Job Code: 751)
Job Details
Job Category
Job Type
Full Time
Interview Locations
Bangalore
Job Locations
Bangalore
Number of Openings
1
Joining Time
Not Mentioned –
Desired Experience
1-3 Years
Salary
As per Company Standards
Skills Requirement
Key Skills
Infrastructure/ Technical Support Process, Data Networking
Desired Skills
Desired Skills and Experience:
- Strong customer service skills
- Demonstrated ability to work in a fast paced environment
- Ability to work with minimal supervision
- Innovative and self-starter
- Ability to follow instructions as directed
- 1-3 years’ experience in an infrastructure/ technical support process
Mandatory Skills:
- Data networking
- Intermediate to high level understanding of Linux/ Solaris command line
- Intermediate to advanced level Excel and analytical skills
- Basic to Intermediate level understanding of virtualization environment and infrastructure
- Intermediate to advanced level functional knowledge of Windows and Mac OS
- Basic to Intermediate level understanding of Database system preferably MS-SQL, Oracle
- Basic level understanding of file encryption and decryption concepts and algorithm
- Keen eye for detail which will aid in log analysis
Job Description
Key Role & Responsibilities:
- Help customers to setup and configure backup application
- Troubleshoot issues based on severity and resolve them within defined SLA
- Provide support via Phone, Email, and Web based tools
- Attend daily / weekly meetings to review enhancements and new features on Zmanda products
- Document and report daily activities
- Responsible to provide timely and effective resolution on basic to complex technical support queries
- Escalates necessary cases to the right level within the defined LOB (Line of Business)
- Ensures compliance with all company and departmental policies, procedures, and guidelines
- May be required to perform other tasks as requested, assigned, or directed
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
- Candidate will be working in a Linux platform and will need to be familiar with different flavours of Linux
Important Instructions
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
ONLINE APPLICATION
Note: Please apply quickly before this Job expires.
Job Tagged in
[ View All ] Category: IT Software Jobs