DXC Technology Recruitment for Technical Support at Noida
- Updated: May 3, 2020
- NCR, Noida, Uttar Pradesh
- 0-2 Years
- Not Specified
- DXC Technology
Table of Contents - Job - DXC Technology
DXC Technology Technical Support Noida
Greetings from DXC.technology (Merger of CSC & HP Enterprise)
Job Positions
- Technical Support
Job Details
Job Category
Job Type
Full Time
Interview Locations
Noida
Job Locations
Noida
Number of Openings
Not Mentioned –
Joining Time
Not Mentioned –
Desired Experience
0-2 Years
Salary
As per Company Standards
Company Benefits / Terms
- Shifts: 24/7
Qualification Criteria
- BE/ BTech/ MTech in Computers, Electronics/Telecommunication / BCA / MCA
Skills Requirement
Key Skills
Technical Support
Desired Skills
- Should have excellent communication skills
Job Description
- Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred
- Experience: 1-2 Years experience in Desktop/Laptop/Applications related troubleshooting
- Candidates with MCSE will be preferred
- Certification in ITIL preferred
- Ability to work in 24/7 shift Environment
- Experience in working on SNOW / Remedy
- Experience in Semi tech/ISP troubleshooting.
- Excellent Communication Skills
- Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA
- Validating the closure
Job Profile/ Key Responsibilities:
- As part of this role, person is required to provide 24×7 support on Service Desk responsibilities
- Providing L1/1.5 assistance to the client users over Email & Chat
- Resource would also need to create incidents from the emails received from the users
- Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines
- Provide basic level troubleshooting on Windows machines
- Resource should have experience on desktop and windows application troubleshooting
- Resource would also be required to route unresolvable issues to next level of support
- Working on a leveraged model the resource may need to support more than one account
- Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
- Should possess ITIL lifecycle understanding
- Resource is required to have good communication skills both verbal and written
- Resource should be able to quantify the impact of application problems. And then should be able to provide solutions
Important Instructions
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
ONLINE APPLICATION
Note: Please apply quickly before this Job expires.
Job Tagged in
[ View All ] Company: DXC Technology
[ View All ] Category: ITES / BPO / KPO Jobs
[ View All ] Skills: Technical Support
DXC Technology India Private Limited
About Company: DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.