DXC Technology Recruitment for Technical Support at Noida

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DXC Technology Technical Support Noida

Greetings from DXC.technology (Merger of CSC & HP Enterprise)

Job Positions

  • Technical Support

Job Details

Job Category

Job Type

Full Time

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

0-2 Years

Salary

As per Company Standards

Company Benefits / Terms​

  • Shifts: 24/7

Qualification Criteria

  • BE/ BTech/ MTech in Computers, Electronics/Telecommunication / BCA / MCA

Locations

Interview Locations

Noida

Job Locations

Noida

Skills Requirement

Key Skills

Technical Support

Desired Skills

  • Should have excellent communication skills

Job Description

  • Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred
  • Experience: 1-2 Years experience in Desktop/Laptop/Applications related troubleshooting
  • Candidates with MCSE will be preferred
  • Certification in ITIL preferred
  • Ability to work in 24/7 shift Environment
  • Experience in working on SNOW / Remedy
  • Experience in Semi tech/ISP troubleshooting.
  • Excellent Communication Skills
  • Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA
  • Validating the closure

Job Profile/ Key Responsibilities:

  • As part of this role, person is required to provide 24×7 support on Service Desk responsibilities
  • Providing L1/1.5 assistance to the client users over Email & Chat
  • Resource would also need to create incidents from the emails received from the users
  • Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines
  • Provide basic level troubleshooting on Windows machines
  • Resource should have experience on desktop and windows application troubleshooting
  • Resource would also be required to route unresolvable issues to next level of support
  • Working on a leveraged model the resource may need to support more than one account
  • Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
  • Should possess ITIL lifecycle understanding
  • Resource is required to have good communication skills both verbal and written
  • Resource should be able to quantify the impact of application problems. And then should be able to provide solutions

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

DXC Technology India Private Limited

About Company: DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
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