Ebix Software Entry Level Recruitment for Associates / Support Analysts at Chennai

Job Description – NOC Profile

• Network Operation Center (NOC) has the responsibility of monitoring and maintaining the ‘n’ number of server.
• Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team.
• We also maintain client data and perform data conversion related activities.

Roles & Responsibilities

• Good verbal & written communication skills
• Able to handle global customers
• Strong ability to diagnose server or network alerts, events or issues
• Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs.
• Monitoring devices/services, Networks, servers & storage using Nagious, Solar Winds or Zabbix monitoring tool
• Quickly address the critical alerts and follow up with respective teams till the issue fix
• Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document.
• Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.
• Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process
• Performing deployment & patches on Tomcat & Websphere environment.
• Preparing Dynamic report and PPT for presentation or Weekly meeting.
• Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools.
• Taking backup of client data.