Ebix Software Entry Level Recruitment for Associates / Support Analysts at Chennai
Table of Contents - Job
Greetings to ChetanaS from Ebix Software India. We have a opening for Associate / Support Analyst role.
- Associate Support Analyst / Support Analyst
- Engineering / BSc / BCA / MCA / MSc – Computer Science Background
- Basic knowledge in Linux/ Unix/ Windows Server, Networking, RDBMS & Oracle.
Job Description – NOC Profile
- Network Operation Center (NOC) has the responsibility of monitoring and maintaining the ‘n’ number of server.
- Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team.
- We also maintain client data and perform data conversion related activities.
Roles & Responsibilities
- Good verbal & written communication skills
- Able to handle global customers
- Strong ability to diagnose server or network alerts, events or issues
- Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs.
- Monitoring devices/services, Networks, servers & storage using Nagious, Solar Winds or Zabbix monitoring tool
- Quickly address the critical alerts and follow up with respective teams till the issue fix
- Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document.
- Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.
- Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process
- Performing deployment & patches on Tomcat & Websphere environment.
- Preparing Dynamic report and PPT for presentation or Weekly meeting.
- Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools.
- Taking backup of client data.
- Technical Interview
- Second Technical
- Manager Round
- HR Round
Instructions to Apply
- Note: We are looking Only for Male Candidates.
- IMPORTANT: When sending your resume, you must send resume with Job Code ‘CHETANAS‘ in email subjectline. Else the resume will NOT reach HR.
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.