Ebix Software Entry Level Recruitment for Associates / Support Analysts at Chennai

Table of Contents - Job

Greetings to ChetanaS from Ebix Software India. We have a opening for Associate / Support Analyst role.

Job Positions

  • Associate Support Analyst / Support Analyst

Job Details

Job Category

Job Type

Full Time

Interview Locations


Job Locations


Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

0-2 Years


As per Company Standards

Qualification Criteria

  • Engineering / BSc / BCA / MCA / MSc – Computer Science Background

Skills Requirement

Key Skills

Linux, Unix, Windows Server, Networking, RDBMS, Oracle

Desired Skills

  • Basic knowledge in Linux/ Unix/ Windows Server, Networking, RDBMS & Oracle.

Job Description

Job Description – NOC Profile

  • Network Operation Center (NOC) has the responsibility of monitoring and maintaining the ‘n’ number of server.
  • Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team.
  • We also maintain client data and perform data conversion related activities.

Roles & Responsibilities

  • Good verbal & written communication skills
  • Able to handle global customers
  • Strong ability to diagnose server or network alerts, events or issues
  • Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs.
  • Monitoring devices/services, Networks, servers & storage using Nagious, Solar Winds or Zabbix monitoring tool
  • Quickly address the critical alerts and follow up with respective teams till the issue fix
  • Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document.
  • Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.
  • Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process
  • Performing deployment & patches on Tomcat & Websphere environment.
  • Preparing Dynamic report and PPT for presentation or Weekly meeting.
  • Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools.
  • Taking backup of client data.

Important Instructions

Selection Process

  • Technical Interview
  • Second Technical
  • Manager Round
  • HR Round

Instructions to Apply

  • Note: We are looking Only for Male Candidates.
  • IMPORTANT: When sending your resume, you must send resume with Job Code ‘CHETANAS‘ in email subjectline. Else the resume will NOT reach HR.

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Note: Please apply quickly before this Job expires.

Ebix Software India Pvt. Ltd.

About Company: A leading international supplier of On-Demand software and E-commerce services to the insurance, financial and healthcare industries, Ebix, Inc., (NASDAQ: EBIX) provides end-to-end solutions ranging from infrastructure exchanges, carrier systems, agency systems and risk compliance solutions to custom software development for all entities involved in the insurance industry.
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