Fiserv Recruitment for Application Analysts at Chennai

Table of Contents - Job

Job Positions

  • Application Analyst

Job Details

Job ID / Advertisement No.

2774670

Job Category

Job Type

Full Time

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

5+ Years

Salary

As per Company Standards

Qualification Criteria

  • Bachelor’s Degree at College of Engineering and Technology or equivalent work experience

Locations

Interview Locations

Chennai

Job Locations

Chennai

Skills Requirement

Key Skills

SIP, Genesys framework, Genesys Voice Portal (GVP), IVR/ Call Flow development, JAVA/ .NET

Desired Skills

  • 5+ years’ experience in complex development environments.
  • Excellent Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP), Nuance Speech Recognition and Genesys Administrator.
  • Extensive experience in IVR/ Call Flow development
  • JAVA/ .NET, IVR, VXML, DTMF, Call transfer etc.
  • Experience in Genesys Framework and Platform Technologies
  • Experience with Telephony and Networking Technologies preferred
  • Experience with CTI/Screen pop and Outbound campaign preferred
  • Experience with Genesys SDK preferred
  • Competencies: IT Architecture

Job Description

Position Description Overview:

  • This role is an integral part of the Contact Center Technologies Common Services Development Team assisting in Genesys CTI Installation, Configuration, Management, and Troubleshooting as used in contact center environment, including Genesys solution layers: Configuration, Management, T-Server, Routing, Reporting, OmniChannel, and eServices and interactions with Genesys Voice Platform.
  • Date posted: 23.6.2020

Job Responsibilities:

  • Consults with project teams and functional units on the design of important projects or services. Supports existing business systems applications. Performs additional job duties as required.
  • Proficiency using Genesys tools: IRD, URS, GMS, IXN, UCS, and GI2. Proficiency in Genesys applications and advanced optioning and routing design. Proficiency in Genesys multimedia applications such as Chat, Email, etc… Proficiency in at least one programing language. Knowledge of basic Avaya PBX and AES functions, to include Call Vector provisioning with Genesys Adjunct Steps.
  • Proficiency in Microsoft SQL Databases (2008+) and SQL Scripting.

Scope of Job:

  • Works on moderate to complex projects and issues within functional area. Coaches and leads less experienced IT staff and business managers.

Job Requirements:

  • 5+ years of related IT experience.
  • Bachelor’s Degree at College of Engineering and Technology or equivalent work experience.
  • Expert in multiple languages and tools.
  • Some knowledge in emerging technologies.
  • Possesses strong knowledge of application development technologies, tools and methodologies.
  • Strong understanding of complex internal business processes or functions.

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

About Company: You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World’s Most Admired Companies® for the seventh consecutive year.

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
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