Innobits Entry Level Recruitment for Customer Support Executives at Bangalore

The Role

• The role of the customer success champion is to educate customers on product adoption and help customers achieve ROI through product usage.

What is expected from you ?

• Own the overall relationship with our customer base, which includes: initial on boarding and training, increasing product adoption, ensuring retention, and on-going customer satisfaction.
• Be the customer’s first point of contact.
• You are their advocate and champion and work directly with our product team to help improve the product
• You will help customers maximise the value of the product with absolute knowledge of the product
• High levels of quality customer engagement ensuring they reach success as soon as possible
• A continuous approach to actively growing the community of customers
• Identify opportunities for growth by relaying information back to the sales team
• Respond to support queries, provide answers and be the go-to guide
• Management of CRM and other platforms related to delivering customer success
• Help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary

What we are looking for

• A fresher with good communication skills / A professional with 1-2 years of client facing experience
• Demonstrated interpersonal skills
• Meticulous, multi-tasker & works with a calm and level headed manner
• Working knowledge of CRM tools
• Ensure adherence of company policies and procedures
• Ensure timely reporting of activities and results

Is a plus if

• Proven expertise in a similar role
• The ability to work in a high energy, fast-paced environment & handle multiple projects

More about you

• A problem-solver and smart worker
• Team player
• Good time-management skills
• Adaptable, quick learner & ability to work under pressure
• Any Graduate

What we offer

• Competitive salary & Medical insurance
• Handsome incentive
• Laptop / Tab assigned
• A multicultural and diverse team of talented colleagues
• An opportunity to work on impactful products & ideas
• Meals during work hours

Who can Apply ? Only those candidates who can/are

• Are available for full time role (in-office)
• Can start immediately or within a week.
• Are comfortable working in shifts with one rotational day off
• Can communicate in English, Kannada & Hindi
• Are comfortable commuting to the work location.
• Women wanting to start/restart their career can also apply.