Innobits Entry Level Recruitment for Customer Support Executives at Bangalore
Table of Contents - Job
Greetings to ChetanaS from Innobits Solutions. We have below job openings for our organization.
- Customer Support Executive (CSE)
Number of Openings
- Any Graduate
- The role of the customer success champion is to educate customers on product adoption and help customers achieve ROI through product usage.
What is expected from you ?
- Own the overall relationship with our customer base, which includes: initial on boarding and training, increasing product adoption, ensuring retention, and on-going customer satisfaction.
- Be the customer’s first point of contact.
- You are their advocate and champion and work directly with our product team to help improve the product
- You will help customers maximise the value of the product with absolute knowledge of the product
- High levels of quality customer engagement ensuring they reach success as soon as possible
- A continuous approach to actively growing the community of customers
- Identify opportunities for growth by relaying information back to the sales team
- Respond to support queries, provide answers and be the go-to guide
- Management of CRM and other platforms related to delivering customer success
- Help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
What we are looking for
- A fresher with good communication skills / A professional with 1-2 years of client facing experience
- Demonstrated interpersonal skills
- Meticulous, multi-tasker & works with a calm and level headed manner
- Working knowledge of CRM tools
- Ensure adherence of company policies and procedures
- Ensure timely reporting of activities and results
Is a plus if
- Proven expertise in a similar role
- The ability to work in a high energy, fast-paced environment & handle multiple projects
More about you
- A problem-solver and smart worker
- Team player
- Good time-management skills
- Adaptable, quick learner & ability to work under pressure
- Any Graduate
What we offer
- Competitive salary & Medical insurance
- Handsome incentive
- Laptop / Tab assigned
- A multicultural and diverse team of talented colleagues
- An opportunity to work on impactful products & ideas
- Meals during work hours
Who can Apply ? Only those candidates who can/are
- Are available for full time role (in-office)
- Can start immediately or within a week.
- Are comfortable working in shifts with one rotational day off
- Can communicate in English, Kannada & Hindi
- Are comfortable commuting to the work location.
- Women wanting to start/restart their career can also apply.
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
Note: Please apply quickly before this Job expires.
Innobits Solutions Pvt. Ltd.
At Innobits we are building innovative & simplified technology solutions for bettering the world, based in Bangalore, India & Austin, USA.
We are forming young, dynamic, passionate & talented teams that can help solve complex problems that change the way technology touches our lives. Whether that is making products, business development, creative, writing, marketing or data science, we are always looking to add to our brightest team.
We are working on revolutionizing how we consume information the fastest way with fresh thinking.
We believe in the KISS principle.