Microsoft Recruitment for Support Engineers at Bangalore

Table of Contents - Job - Microsoft India

Job Positions

  • Support Engineer

Job Details

Job ID / Advertisement No.

1070451 / 1034447

Job Type

Full Time

Interview Locations

Bangalore

Job Locations

Bangalore

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

Experienced

Salary

As per Company Standards

Desired Skills

Job No. 1070451

Must have

  • Knowledge and proficiency in one or more of the following System Center applications is a must. Architecture, installation, configuration and troubleshooting
    – Proficiency in System Center Virtual Machine Manager (SCVMM)
    – System Center Operations Manager (SCOM)
    – System Center Service manager (SCSM)
    – System Center Orchestrator (SCO)

Reasonable/moderate knowledge on

  • Knowledge on Microsoft Windows technologies. Concepts on Operating System, Disk, Storage and cluster. Understanding of WMI, COM/DCOM.
  • SQL – Basic SQL Server Administration concepts. Exposure on SQL with IIS will be preferred.
  • Operating Systems Concepts – Active Directory.
  • Networking concepts – DNS, protocols, Devices.
  • IIS Concepts.
  • Basic understanding of all Microsoft technologies.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job No. 1034447

Required

  • Knowledge in Linux / OSS Administration
  • Knowledge of container technology and fluency in Kubernetes
  • Linux / OSS
  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
  • Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
  • Familiarity of Docker/ Container/ AKS
  • Expertise in managing cluster environment (SUSE, RedHat, Veritas)
  • Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Experience in one or more of these areas desirable

  • Operating System/Virtualization
    – Knowledge of LDAP, Security and OS Internals concepts
    – Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
    – Preferred knowledge of Cloud
  • Networking
    – Understanding of the OSI model and related concepts
    – Knowledge of networking concepts including VIPs, NAT, DNS
    – Knowledge of container specific networking concepts such as CNI
    – Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
    – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
    – Understanding of the OSI model and related concepts
  • Microsoft Azure Platform (Preferred)
    – Microsoft Azure architecture and its components (Fabric, Compute, Storage)
    – Knowledge of Microsoft Azure Platform services
    – Azure Platform development and deployment concepts
    – Familiarity with development: tools, language, process, methods, troubleshooting

Job Description

Details

  • Travel: None
  • Profession: Services
  • Role type: Individual Contributor
  • Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Your Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/ Services/ Support/ Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Language Qualification

  • English Language: fluent in reading, writing and speaking.

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Note: Please apply quickly before this Job expires.
About Company: Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
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