NTT DATA Recruitment for Voice Process at Chennai

Details:

• Role: Associate/Senior Associate (Non-Technical)
• Role Category: Voice

Roles & Responsibilities:

• Processes member enrollment and change forms, including data entry.
• Verifying proper completion of enrollment and change documentation.
• Requests and verifies information as needed to expedite enrollment.
• Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
• Processes daily enrollee invoices and premium reconciliation for members.
• Organizing and completing tasks according to assigned priorities.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
• Resolving complex situations following pre-established guidelines.

Requirements for this role include:

• Both Graduates and Post Graduates can apply.
• Excellent communication (verbal and written) and customer service skills.
• Able to work independently; strong analytic skills.
• Detail-oriented; ability to organize and multi-task.
• Ability to make decisions.
• Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
• Demonstrate strong reading comprehension and writing skills.
• Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
• Ability to work in a team environment.