Sage Intacct Recruitment for Software Engineers at Bangalore

Description

• The Engineer will assist the team to triage Escalations raised by support to determine if the escalation is valid.
• The Engineer will attempt to locate the discrepancy in the data, create a reproduceable use case if possible, and assist the customer to move forward if possible.
• The Engineer will also assist the team to identify and develop tools to empower Support and Customers to achieve the desired fixes/changes.

Job Requirements

• The ability to communicate well
• Extensive Sage Intacct Product knowledge
• Be a self-starter capable of working independently
• Exhibit strong technical skills
• Knowledge of SQL and API functionality
• Bonus: Have a working knowledge of database architecture; including database structure and relationship mapping

Job Responsibilities

• Review incoming Escalations to determine their validity.
• Work closely with Support to troubleshoot incoming cases and provide solutions.
• Collaborate with product management to determine the system is behaving as designed or if there a defect that needs to be addressed.
• Working under only general direction.
• Implement updates and fixes to help the customer move forward while the root cause is addressed by the respective development team.