Talend Freshers Recruitment for Associate Technical Support Engineers (Java) at Bangalore

Table of Contents - Job

Job Positions

  • Associate Technical Support Engineer (Java) – Global Customer Support (2021 BE CS / IT Freshers)

Job Details

Job Category

Job Type

Full Time

Interview Locations


Job Locations


Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

0 Years


As per Company Standards

Job Description

About The Role

  • Talend is hiring an Associate Technical Support Engineer with outstanding technical and customer service skills to join our Support team in Bangalore office. We are looking at Freshers from 2021 batch preferably from BE / BTech – CS / IT Background.
  • As an Associate Technical Support Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment.

At a high level, you will

  • Analyse/reconstruct complex customer scenarios/problems
  • Provide customers with solutions or workarounds
  • Involve in internal workshops, documentation & other learning opportunities
  • NOTE: Working hours are outside normal India business hours (shifts) and may include occasional support on weekends & holidays. Night shifts are not applicable.

Detailed Role & Responsibilities

  • Shift Timings – IST Hours (General Shift) / APAC hours – 6:30 am IST onwards / EMEA hours – 12:30 PM/1:30 PM IST onwards depending on Day Light Savings Time
  • Resolve customer problems via telephone, email or remote access
  • Maintain customer loyalty through integrity and accountability
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
  • Escalate cases to management when customer satisfaction comes into question
  • Escalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support team’s expertise
  • Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for re-use throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
  • Actively participate in the Talend community to assist with generic support issues

What you will need to qualify

  • A Bachelor’s Engineering degree in Computer Science (or any Bachelor’s engineering degree with certification / project experience in Java).
  • Certification / Internship / Project experience in at least one or more areas listed below.
    – JAVA: Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analysing Heap dump and Thread dump is a plus.
    – ETL: Good knowledge on ETL and Data Transformation.
    – Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.
    – Databases: Knowledge of a SQL-based Database is required. General knowledge of the database (eg:- RDBMS and NoSQL) is a plus.
    – BigData: Exposure in Cloudera Bigdata ecosystem and familiar with CDH/CDP.
  • Experience in analysing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.
  • Overview of Java 3 tier web application – Understanding of Webserver, Application Server and Database.
  • Excellent problem solving and troubleshooting fundamentals.
  • The ability to learn fast, and to be highly adaptable.
  • Great communication skills, written and verbal.

What you gain

  • Opportunity to work in a dynamic product support environment for a industry leader & a product-based technology organization with focus on customer success. You will have opportunity to interact with global customers (Virtually) on a regular basis.
  • Opportunity to work on technologies in Data space, Big data & Cloud Technologies.
  • Potential opportunities in the future to explore roles in Customer Success domain such as Escalation Customer Support, Professional Services, Architecture, Customer Success Management to name a top few.

Key aspects of the role

  • This is not a DEVELOPER profile; This is a Technical Product Support profile with customer interaction involved.
  • The role involves working in shifts and occasionally supporting on weekends or holidays if required.
  • Java knowledge is Mandatory. Project / Internship experience in databases / big data / cloud / ETL is high preferred.
  • We are looking at 2021 engineering passouts.
  • Location: Talend Data Integration Services Pvt Ltd, Kalyani Solitaire ground & 1st floor, Krishnaraju Layout, Amalodbhavi Nagar, Panduranga Nagar, Bengaluru, Karnataka 560076.

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.


Note: Please apply quickly before this Job expires.
About Company: Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.

Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all.

Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner.

We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.

Talend has received some pretty impressive accolades along the way:
– CEO named a 2020 Top Diverse Leader by the National Diversity Council
– 5th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2020
– 3rd consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2020
– Recognized as a Challenger for Enterprise Integration Platform as a Service (iPaaS) in Gartner Magic Quadrant 2020
– “2018 Best Public Cloud Computing Companies To Work For” by Glassdoor
– Named Leader in The Forrester Wave™: Enterprise Data Fabric
– Ranked in the DBTA “100 Companies that Matter Most in Data”
– Listed in the CRN Big Data 100 Companies

We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.
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