Unisys Recruitment for Customer Support at Bangalore

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Unisys Customer Support Bangalore

Job Positions

  • SSR3 | Customer Support – Fresher | Voice Process (REQ514503)

Job Details

Job Category

Job Type

Full Time

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

0 Years

Salary

As per Company Standards

Qualification Criteria

  • Minimum Education Required: Any Graduate having 15+ Years of Education completed from a recognized University.

Locations

Interview Locations

Bangalore

Job Locations

Bangalore

Skills Requirement

Key Skills

Customer Support, Voice Process

Desired Skills

  • Excellent communication (verbal and written)
  • Willingness and ability to rotational work in shifts.
  • Multitasking and a good Team Player
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Ability to work in a pressurized environment and able to deliver against a tight timescale.
  • Act independently and be self-motivated
  • Excellent Problem Solving and Customer Service Skills

Job Description

Position Overview:

  • Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system.
  • Primary interface for internal/ external clients, service delivery units to provide ontime accurate services to the Service Provider.

Responsibilities:

  • Performing initial customer interface and service request information.
  • The executive is responsible for ensuring that all dispatched service requests are complete with all the information necessary as they are routed to a qualified technician for service delivery within the defined Timeliness.
  • Provides telephone (Inbound and Outbound) service to our customers to address real time Queries/Issues. Registering and validating their service requests.
  • Executive acts as the interface between our Customers and our Customer Engineers at client location.
  • Works independently or cooperatively as a member of a team under the direction of a team leader or manager.
  • Monitor and address alerts and escalations via Phone and Email.

Important Instructions

Instructions to Apply

  • Please apply at given Website URL

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

About Company: We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

What success looks like in this role:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.
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