Unisys Freshers Recruitment for Service Desk Associates at Bangalore, Hyderabad
- Updated: November 10, 2020
- Bangalore, Hyderabad
- 0-1 Years
- INR 3.3 LPA
- Unisys
Table of Contents - Job - Unisys
Job Positions
- Service Desk Associate
Job Details
Job Category
Job Type
Full Time
Interview Locations
Bangalore, Mysore, Mangalore, Hyderabad
Job Locations
Bangalore, Hyderabad
Number of Openings
Not Mentioned –
Joining Time
November and December (Tentative)
Desired Experience
0-1 Years
Salary
INR 3.3 LPA
Company Benefits / Terms
- Annual Compensation: INR 286,963 + Shift Allowance 46,200 per Annum
- Fresher Training Agreement: 18 months service agreement (Employee leaves the employment of Unisys during the period of training; the Employee will reimburse Unisys the full and final amount of a sum of Rs. 60,000/- (Rupees sixty thousand only).
Qualification Criteria
- Desired Candidate Profile: Any Degree
- Target Audience: 2019, 2020 Batch
Skills Requirement
Key Skills
Service Desk
Job Description
Roles and Responsibilities
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Work Shift
- Rotational (Candidate must be flexible to work in any shift)
Important Instructions
Selection Process
- Communication Skill Test Round
- Operations Round
- Tentative Interview Schedule: November 2020, First week
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
Important
This recruitment is only through AMCAT. Please apply as per instructions at below URL. You may CHECK AMCAT DETAILS & REGISTER HERE.
Note: Please apply quickly before this Job expires.
Job Tagged in
Unisys India
About Company: Unisys India is a microcosm of Unisys Corp. We work closely with the global teams to deliver a broad range of Services and Technology solutions to our clients, including Cloud and Infrastructure Transformation Services, Digital Workplace Services, Application Services, Security solutions, technology products, industry solutions.