Unisys Freshers Recruitment for Service Desk Associates at Bangalore, Hyderabad

Table of Contents - Job - Unisys

Job Positions

  • Service Desk Associate

Job Details

Job Category

Job Type

Full Time

Number of Openings

Not Mentioned –

Joining Time

November and December (Tentative)

Desired Experience

0-1 Years

Salary

INR 3.3 LPA

Company Benefits / Terms​

  • Annual Compensation: INR 286,963 + Shift Allowance 46,200 per Annum
  • Fresher Training Agreement: 18 months service agreement (Employee leaves the employment of Unisys during the period of training; the Employee will reimburse Unisys the full and final amount of a sum of Rs. 60,000/- (Rupees sixty thousand only).

Qualification Criteria

  • Desired Candidate Profile: Any Degree
  • Target Audience: 2019, 2020 Batch

Locations

Interview Locations

Bangalore, Mysore, Mangalore, Hyderabad

Job Locations

Bangalore, Hyderabad

Skills Requirement

Key Skills

Service Desk

Job Description

Roles and Responsibilities

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

Work Shift

  • Rotational (Candidate must be flexible to work in any shift)

Important Instructions

Selection Process

  • Communication Skill Test Round
  • Operations Round
  • Tentative Interview Schedule: November 2020, First week

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

Unisys India

About Company: Unisys India is a microcosm of Unisys Corp. We work closely with the global teams to deliver a broad range of Services and Technology solutions to our clients, including Cloud and Infrastructure Transformation Services, Digital Workplace Services, Application Services, Security solutions, technology products, industry solutions.
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