Unisys Recruitment for Technical Support Engineers at Bangalore

Table of Contents - Job

Job Positions

  • Technical Support Engineer (SSR4) – Fresher (Voice Process)

Job Details

Job ID / Advertisement No.

REQ516607

Job Category

Job Type

Full Time

Number of Openings

Not Mentioned –

Joining Time

Not Mentioned –

Desired Experience

0 Years

Salary

As per Company Standards

Qualification Criteria

  • Bachelor’s Degree
  • No prior experience required

Locations

Interview Locations

Bangalore

Job Locations

Bangalore

Skills Requirement

Key Skills

Excellent verbal and written communication

Desired Skills

Key Skills:

  • Excellent verbal and written communication
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24×7)

Key Qualifications:

  • Excellent verbal and written communication
  • Willingness and ability to work in shifts (24×7)
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
  • Multitasking and coordination skills
  • Team Player
  • Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Job Description

Position Overview:

  • Posted: 27.5.2020
  • The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Responsibilities:

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s
  • Maintains records of calls and ensure all cases are updated in the system

Important Instructions

How to Apply ?

Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.

Online Application

Note: Please apply before the Job URL expires.

Unisys India

About Company: Enhancing people’s lives through secure, reliable advanced technology Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets.

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
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