CodeSchema Entry Level Walk-In for Manual Testing (QA) and Application Support at Ahmedabad, On 10-18 December 2020

Desired Candidate Profile

• Proficient language skills in US English.
• Should have excellent communication skills in English Written and Verbal.
• Should have excellent troubleshooting skills and should know how to use remote assistance tools like TeamViewer, AnyDesk, Join.Me, GoToMeeting, MS Remote Desktop, etc.
• Ability to use the infrastructure systems for phone, chat, and email support.
• Basic knowledge of database and SQL statements.
• Written English is a must. You should be good at written communication.

Communication Skills (Verbal and Written)

• Clarity of Speech
• No heavy accent
• The rate of speech adaptable to customer conversation
• Proper English Grammar
• Pronunciation
• Spelling
• Punctuation
• Excellent vocabulary and use of common phrasing
• Attentive listening

Technical Skills

• Familiar with MS Operating Systems
• Technical understanding of MS Operating Systems (Windows XP, Vista, Windows 7)
• Should have good knowledge of SQL Queries ( Joins, Group By, Order By, etc.….)
• Demonstrated ability to properly diagnose and resolve.

Personal Skills/Expectations

• Exhibits a high degree of professionalism
• Proactive ownership of responsibilities
• Promotes continuous improvement
• Strict adherence to business policies
• Ability to multitask
• Demonstrated attentive listening
• Demonstrated confidence when presented with difficult situations
• Ability to adapt the conversation to the skill level of customer
• Demonstrated customer service skills